Privacy policy

Last updated: [01/04/2025]

This Privacy Policy describes how americancandyuk.co.uk (the "Site", "we", "our" or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit or interact with our Site, we collect certain information about you to process your orders, improve our services, and communicate with you.

Information we collect:

  • Device Information
    Examples: IP address, browser type, time zone, cookie data, pages viewed, and how you interact with the Site.
    Purpose: To operate and improve our Site, prevent fraud, and provide a personalised experience.

  • Order Information
    Examples: Name, billing and shipping address, email, phone number, payment details.
    Purpose: To process your order, provide customer support, manage returns, and comply with legal obligations.

  • Customer Support Information
    Examples: Any information you voluntarily provide when contacting us for help or to resolve an issue.
    Purpose: To provide support and address your requests.

We collect this information directly from you and automatically through cookies and similar technologies.

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order or our services

  • Improve and optimise our Site

  • Screen orders for potential risk or fraud

  • Provide you with offers, promotions, and product updates (where permitted)

3. Sharing Your Personal Information

We share your personal information with trusted service providers to help us operate our business:

  • Shopify — Our online store is powered by Shopify. You can read how Shopify uses your information here: Shopify Privacy Policy

  • Payment processors and delivery partners — To process payments and deliver your orders.

  • Advertising and analytics partners — For marketing and website performance purposes. (e.g. Google, Facebook)

  • We may also share your information to comply with applicable laws or to protect our rights.

We never sell your personal data.

4. Behavioural Advertising

We may use your information to show you targeted ads based on your interactions with our website.

You can opt-out of targeted advertising here:

For more information on how online advertising works, visit the Network Advertising Initiative.

5. Cookies

We use cookies and similar technologies to enhance your experience on our Site. Cookies allow us to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyse how you use our website

You can control or disable cookies in your browser settings. For more information, visit www.allaboutcookies.org.

Please note: Disabling cookies may affect your user experience and the functionality of our website.

6. Your Rights

If you are located in the UK, EU, or EEA, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of your personal data

  • Object to or restrict how we process your information

  • Request data portability

To exercise your rights, contact us at support@americancandyuk.co.uk.

If you are not satisfied with how we handle your data, you can contact the UK’s data protection authority:
Information Commissioner’s Office (ICO)

7. Retention of Personal Information

We will retain your information for as long as needed to fulfil the purposes outlined in this policy, including for tax, accounting, and legal purposes, unless you request its deletion.

8. International Data Transfers

If you are located outside the UK, please be aware that your personal information will be transferred to and processed in the UK and other countries where our service providers are located. We take steps to ensure your data is protected in line with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

For more information or if you have questions about this policy, contact us at:
support@americancandyuk.co.uk
King's Candy, Unit 9 Sunny Bank Mill, Kirkham, Preston PR4 2JE, United Kingdom